Returns & Refunds
At HyperHaus, we want you to have a great shopping experience. If you are not satisfied with your purchase, please read our return and refund policy below.
Return Window
Once your order has been delivered, you have 5 calendar days to request a return or refund.
How to Request a Return
To initiate a return or refund, please send an email to contacthyperhaus@gmail.com within 5 days of receiving your order.
Your email must include:
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Your Order ID
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Your full name
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The reason for the return
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Photos of the product, if applicable
Providing your Order ID helps us process your request faster.
Refund Eligibility
To be eligible for a refund, the item must:
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Be unused, unwashed, and in its original condition
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Have all original tags attached
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Be returned in its original packaging
Once your return is received and inspected, we will notify you about the status of your refund. If approved, the refund will be processed to your original payment method within a reasonable processing period.
Non Refundable Items
The following items are not eligible for return or refund:
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Products purchased during sales, promotions, or special offers
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Items marked as Final Sale or Non Returnable
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Products that have been used, washed, altered, or damaged after delivery
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us at contacthyperhaus@gmail.com within 48 hours of delivery with your Order ID and clear photos of the issue. We will review your request and assist you with a replacement or refund, where applicable.
Contact Us
For any questions regarding returns, refunds, or your order, please contact us at:
Email: contacthyperhaus@gmail.com