At HyperHaus, we want you to have a great shopping experience. If you are not completely satisfied with your purchase, please read our Returns & Refund Policy below.
Return Window
You may request a return within 5 calendar days of receiving your order.
How to Request a Return
To initiate a return, email contacthyperhaus@gmail.com within 5 days of delivery.
Please include:
- Your Order ID
- Your full name
- The reason for the return
- Photos of the product (if applicable)
Providing your Order ID helps us process your request more efficiently.
Return Eligibility
To be eligible for a return or refund, the item must:
- Be unused, unwashed, and in its original condition
- Have all original tags attached
- Be returned in its original packaging
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within a reasonable processing period.
Non-Returnable Items
The following items cannot be returned or refunded:
- Products purchased during sales, promotions, or special offers
- Items marked as Final Sale or Non-Returnable
- Products that have been used, washed, altered, or damaged after delivery
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us at contacthyperhaus@gmail.com within 48 hours of delivery.
Include:
- Your Order ID
- Clear photos of the issue
After reviewing your request, we will arrange a replacement or refund where applicable.
Contact Us
For any questions regarding returns, refunds, or your order, contact us at:
Email: contacthyperhaus@gmail.com